At CICS we are obsessed with turning network data into actionable customer intelligence

Our innovative software solutions squeeze every bit of network data and turns it into customer intelligence at your fingertips. We provide applications that focus on your subscriber’s quality in real-time. Not only will they empower different parts of the organization to interact with your subscribers, but they will also create powerful business opportunities for your company.

SubSearch

SubSearch is a product that collects and aggregates service performance, on a single subscriber level, for your whole network and your whole subscriber base.

 

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CorpDash

CorpDash is a product that will let you follow up service performance KPIs for all your corporate accounts.

 

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“SubSearch has changed the way we work with service quality related trouble tickets. Not only have overall efficiency increased immensely, we can now handle cases where we were more or less blind before. We are now able to compare service complaints with what has actually occurred in the network while talking with the subscriber.”

 

 

Kaj Ahlkvist – Network Quality, 3 Sweden/Denmark

Customers we work with

Partners we work with